ITSM Governance: Moving Ahead and Staying on the Rails

Wednesday, March 13 | 3:50PM–4:40PM | Room 551
Session Type: NC13
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, and remain consistent with best practices you've worked to put in place? That calls for good governance. We'll discuss how governance, which involves who makes decisions and how, needs to be part of the planning and ongoing operations of any ITSM initiative. We created an ITSM community of practice, process owners, an enterprise-wide CAB, and a service board. Together, they keep our ITSM program moving, and moving in the right direction!


  • Ricardo Chavira

    Senior Advisory Consultant, Computer Design & Integration LLC (CDI)

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