There's a lot of talk in IT circles about creating alignment, delivering value, and bridging the gap between the work IT does and the organizations IT supports. The CMDB and the service catalog are often seen, or at least implemented, as entirely distinct projects—one external and the other internal. But a more holistic view understands them as interacting in significant ways. In this session, we will examine the relationship between the CMDB and the service catalog, in both theory and practice, to see how they are complementary and why both are necessary for proper service delivery.
OBJECTIVES: Understand that value and alignment make IT relevant to your organization * Learn how proper alignment of IT services with the needs of your organization can be obtained when the service catalog and CMDB work in concert * Understand that the service catalog and CMDB set your IT service management activities (resolving incidents, solving problems, fulfilling requests) in the proper context of delivering services and creating value * Understand that the CMDB provides value services to your community—you're not just managing CIs
