Rob Phillips
Director of Solution Strategy,
ServiceNow
The Future of IT: Managing Service Relationships in the Enterprise
Tuesday, March 25, 2014 | 5:30PM–6:20PM | Room 552A
Session Type:
Professional Development
Service relationships exist throughout the enterprise. They connect requesters of a service and providers of those services. While service relationships are well defined and automated within enterprise IT, they are inefficient, unstructured, or nonexistent in other enterprise service domains. Join Rob Phillips as he describes his vision for the future of IT and the role IT leaders will play in the evolution of service. Rob will provide his perspective on applying the IT service model to automate and manage service relationships inside and outside the enterprise.
OBJECTIVES: Understand what service relationship management is * Realize how the IT service model can be used to automate and manage other service relationships * Recognize the role IT leaders will play in service relationship management