Lessons Learned Implementing a Combined ITSM and PPM System

Tuesday, March 31 | 9:30AM–10:20AM | Room 552
Session Type: Professional Development
Ever wonder what happens when the IT department of another college or university implements, develops, and manages a combined ITSM and PPM system? Find out from the senior assistant director of client services and operations at Manhattan College, who will share how his school implemented a combined system. Attend the session to hear about his experience and take away helpful tips and tricks for your institution.

OUTCOMES: Learn how to identify departmental issues and take action * Learn about the process of choosing and implementing a combined ITSM/PPM system * Learn how to take your IT department to the next level


  • Andrew Graf

    Lead Analyst, TeamDynamix
  • Jake Holmquist

    CIO, Manhattan College
  • Rich Musal

    Director of Client Services & Operations, ITS, Manhattan College