Client Portals, Accessibility, and Responsive Web Design

Wednesday, March 23 | 9:00AM–9:50AM | Room 552
Session Type: Professional Development
How do you create and maintain a self-service client portal? In this session, we will review some of the common building blocks and components that all great client portals share. The session will include examples from other higher ed client portals, including samples of their service catalogs and knowledge bases. We will also go over the need for accessibility and responsive web design in self-service websites.


OUTCOMES: Learn how to create and maintain a self-service client portal * Understand what it means to have accessible services and be 508 compliant * Learn why you should use responsive web design in self-service websites.

Presenters

  • Rich Musal

    Director of Client Services & Operations, ITS, Manhattan College

  • Alex Ritchey

    Director, Business Development, Aviso Retention