Collecting Meaningful, Consistent, and Integral Data for Retention in Your Service Management System

Tuesday, March 22 | 5:30PM–6:20PM | Room 550
Session Type: Professional Development
Your service management application is a key factor in maintaining service excellence in your organization. The data entered into this system in the form of tickets can make or break the ability to service your internal and external customers effectively. When used as a data-collection tool, your help desk can identify high-risk students, inefficient processes, and technology incidents. This session will offer methods and practices that can help keep the data in your application relevant, consistent, and easily accessible.


  • Jeff Battaglino

  • Catherine Bergren

    Director of Service Delivery, Connecticut Distance Learning Consortium