ITIL-One Size Does NOT Fit All: A Harvard Business School Case Study

Wednesday, March 23 | 3:15PM–4:05PM | Room 550
Session Type: Professional Development
Connie Wilson will present highlights of how ITIL can be implemented in any size organization. Molly Tomlinson and John Owen will then explore how ITIL is being implemented at the Harvard Business School and discuss lessons learned through that journey. A panel discussion will follow; bring your questions and stories!


  • John Owen

    Senior Director, Technology Support Services, Harvard Business School
  • Connie Wilson

    Director of Client Services, Yale University

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