Delivering Value: Transform Your IT Department with Service Management

In this interactive session you will learn why we changed our organization structure and how we changed it. Bring your current service catalog for an exercise in applying what we did to your organization. We will conclude with a discussion on IT Service Management (ITSM) in higher education.

Outcomes: Understand the importance of ITSM tools and methodologies * Describe the benefits and challenges of such a transformation * Develop a plan to transform IT service and project delivery across your institution