A Collaborative Approach to Upgrading to an IP-Based Call Center

Tuesday, October 18 | 9:00p.m. - 9:00p.m.
Session Type: Resources
The time had come for McGill University to migrate from an antiquated call center to a modern IP-based, full-featured system. Learn about the process, how deliverables were identified, how a repeatable deployment model was developed, and how we provided in-house expertise in the areas of management, application integration, and training.