Applying the IT Service CMM model in a University Service Delivery Environment
Thursday, October 20, 2005 | 5:55PM–7:10PM | Exhibit Hall WB1, Table 33
The IT Service Capability Maturity Model (ITS-CMM) is an emerging standard for assessing the capabilities of IT service organizations. We will discuss our experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. This help desk is the primary point of contact for our nearly 3,000 IT users.
Presenters
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Bill Wachob
