Andy Clark
President,
Andrew Clark & Associates
Chicken or Egg: IT Services or IT Costs
Wednesday, October 19, 2005 | 3:15PM–4:05PM | Meeting Room W204B
Session Type:
Professional Development
How do you review operational services or activities to verify costs, value, technology, dependencies, and effectiveness? Ongoing operations account for the bulk of the IT budget. Several universities will present how they review and value "running the trains" activities. How do you cost out operational services? Can you quantify customer value? Has the technology changed?
