From the Pit to the Pinnacle: Transformation of Help Desk Services at Rutgers University
Wednesday, October 19, 2005 | 12:40PM–1:30PM | Meeting Room W108B
Session Type:
Professional Development
Rutgers University has developed a help desk request tracking application that strives to ensure excellence in customer service. This presentation will address the success story of how this in-house solution regenerated an ailing help desk, expanded, developed a following, gained momentum, and landed at the precipice of an open-source release that will potentially be a valued resource for the entire higher education community.
