Support and Training: A Model for End-User Self-Sufficiency

Tuesday, October 18 | 9:00PM–9:00PM
Session Type: Resources
In higher education the integration of technology into teaching, learning, and student support services will continue to expand. This poster session will highlight a new IT organizational structure designed to ensure end-user self-sufficiency and success through an organizational redesign of the IT help desk, support, training, and documentation.

Presenters

  • Celeste Schwartz

    Vice President for Information Technology & Institutional Effectiveness, Montgomery County Community College