Support and Training: A Model for End-User Self-Sufficiency
Support and Training: A Model for End-User Self-Sufficiency
Tuesday, October 18 | 9:00PM–9:00PM
Session Type:
Resources
In higher education the integration of technology into teaching, learning, and student support services will continue to expand. This poster session will highlight a new IT organizational structure designed to ensure end-user self-sufficiency and success through an organizational redesign of the IT help desk, support, training, and documentation.
Presenters
Celeste Schwartz
Vice President for Information Technology & Institutional Effectiveness, Montgomery County Community College