Wednesday, October 19 | 3:15PM–4:05PM | Meeting Room W207B
Often referred to as the "default service level agreement" for an organization, the core service catalog is the starting point for clearly defining service levels for both clients and IT service providers. Learn how the core service catalog has become one of the B. C. Institute of Technology's most powerful service management tools.
Director, Learning and Teaching Centre, British Columbia Institute of Technology
Manager, Client Services, British Columbia Institute of Technology