Training Matrix: An Organizational Approach to Developing Your Staff

Tuesday, October 18 | 9:00PM–9:00PM
Session Type: Resources
As technology changes, training staff is vital to supporting your customers and maintaining good employees. At Rice University, the training matrix evolved from a team of diverse staff who worked to define core competencies for each IT job. A visual tool, the matrix also promotes cross-training and personal growth.


  • Diane Butler

  • Terrence Graham

    Manager - Learning Spaces, Rice University