EDUCAUSE 2009 Annual Conference
Proceedings
Seminar 09P - How to Really Listen to Your Customers

Seminar 09P - How to Really Listen to Your Customers

Hearing isn't listening. Instead of "Can you hear me now?" we should be asking "Are you listening now?" Why? Because problem solving begins with problem identification, which in turn depends on effective communication. People may think they are good communicators because they speak clearly or use easy-to-understand examples. However, communication is a two-way channel, and listening is more important than talking. How do you know when someone is really listening to you? Who was the best listener you recall from childhood or school? Who really listens to you now?

Learn how to improve your listening habits with three simple techniques and quickly become one of the best listeners among your colleagues and in your family. Team activities will underscore the importance of each of the listening tricks presented in this seminar. You can easily share both the techniques and the activities learned when you return to campus.