Rita Barrantes
Director, IT Services,
University of Houston
ITIL in Higher Education
Thursday, November 08, 2012 | 9:00AM–9:50AM | Meeting Room 401
Session Type:
E12
This meeting will address the adoption and implementation of ITIL (Information Technology Infrastructure Library) guidance and the related issues and obstacles that are particular to higher education. Depending on interest, we may conduct separate conversations for those who want to learn more about ITIL concepts and for those who are already implementing them. The latter group will be involved in discussions of ITIL process implementations, usage of tools, training, and ways to promote a Service Management culture in higher education IT.
Presenters
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David McGuire
