Using ITIL to Become a Baldrige-Quality Organization
Wednesday, November 07, 2012 | 2:30PM–3:30PM
Session Type:
E12
ITIL provides framework for strategic development and delivery of IT services. The Malcolm Baldrige program provides a framework for quality organizations. Both put the customer at the center, focusing on results and organizational learning. This poster will show how ITIL practices helped an IT shop win recognition as a quality organization.
