Improving Transparency, Relationships, and IT Decision Making through a Campus-Wide Governance and Strategic Planning Process

For the past two years, Yale has developed and implemented a new governance structure that supports our overall goal to improve customer satisfaction, increase transparency, and improve IT decision making, particularly in the areas of strategic planning and the selection of the portfolio of IT projects.

OUTCOMES:
Realize that leadership engagement and commitment is key. | Know that governance structure should be reflective of the size and complexity of your institution. | See how to align your services to the decision-making structure.