At the Crossroads: The Convergence of IT Service Management and Project Management in Higher Ed

As higher education embraces ITIL (Information Technology Infrastructure Library) and PMBOK (Project Management Body of Knowledge), it becomes increasingly apparent that concepts from both frameworks need to be integrated. In this session, we will focus on an interactive discussion of the convergence of IT Service Management and Project and Portfolio Management.

OUTCOMES:Share practices used to blend IT Service Management with portfolio and project management, focusing on change management, capacity planning, continuous service improvement and tools to integrate these processes.