Beyond the Service Catalog to Service Design
Wednesday, October 01, 2014 | 3:40PM–4:30PM | Meeting Room W304B-D
Session Type:
Professional Development
Moving IT organization from management of traditional IT "pieces" to managing "services" is altering the service delivery model. IT's motivation should focus on customer experiences and interactions. The Service Design framework enables an organization to move beyond just listing services to exploring how to improve customer interactions.
OUTCOMES: Learn what Service Design is and who is involved in this initiative * Learn about Service Design processes and who is involved with each part * Explore how to engage stakeholders to be involved efficiently and effectively at different design stages, within time and resource limits
