Momi Ford
AVP, Enterprise Support Services,
Indiana University
Reach Out to Students with Proactive Support
Thursday, October 02, 2014 | 10:10AM–11:00AM | Meeting Room W304B-D
Session Type:
Professional Development
At Indiana University, many of our students were unaware of the technology offerings, as noted in the Student Voice Report and the UITS User Survey 2013. Traditional means of student communication had limited impact. Proactive student support and outreach with a minimal investment of six student positions has yielded significant results in just four months.
OUTCOMES: Learn communication campaign techniques to enhance the value of your existing IT services through increased user participation * Identify and maximize contextual opportunities to interact with student users in meaningful, proactive F2F encounters * Learn how to establish similar student-to-student outreach programs on your campus to increase student awareness and use of IT offerings
