Metrics: Guiding Compass to Creating a Performance-Based Learning Organization

Wednesday, October 28, 2015 | 2:30PM–3:30PM | Poster Sessions, Exhibit Hall H-K
Session Type: Professional Development

Develop and use metrics as a compass to guide directions and decisions as you rapidly grow your staff and shared services organization. Learn how to engage staff on this journey of growth in building a service oriented IT organization. Speak with UC Berkeley's CSS-IT leadership on lessons learned.


Outcomes: Learn how to develop a metrics-supported staff culture that increases customer satisfaction * Identify the relationships between metrics, process, and performance improvement * Learn about the creative use of tools and technology for metrics and process management

Presenters

  • Michelle Bautista

    Extension Instructor, University of California, Berkeley

  • Paolo Mercado

    Data, Reports and Analytics, University of California, Berkeley

  • Gerald Yerardi

    ACIO Campus Shared Services IT, University of California, Berkeley

Resources & Downloads

UCBerkeley-MetricsPerformanceLearningPoster
11 MB, Powerpoint Slides
Uploaded on 10/23/2015