Terry Moneo
IT Solutions Specialist,
University of Miami
Charting a Course to IT Excellence: A User-Centric Journey to Seamless Solutions
Thursday, November 14, 2024 | 1:30PM–1:50PM ET
Session Type:
Breakout Session
Delivery Format:
Facilitated Playback/Simulive Session
Join us as we chart a course toward a more efficient and user-centric IT landscape in higher education! During this session, we will guide you through our user-centric methodology, driven by an iterative approach to crafting solutions to IT service gaps. Explore how this framework can revitalize IT services from the ground up or fine-tune existing solutions for maximum effectiveness. In this presentation, witness real-world examples of our methodology in action, including the development of a researcher-friendly IT hub and the streamlining of IT member onboarding. Learn how you can adopt and adapt this approach within your own organization, reinventing targeted IT services to deliver a seamless, efficient experience for all stakeholders.
