'Welcome Aboard.' Rethinking the Student Journey as a Digital First-Class Experience
In an era when Gen Z seeks flexibility, autonomy, and purpose, universities face growing competition—not just from each other, but from microcredentials, informal learning, and on-demand platforms. To stand out in this shifting landscape, universities must reimagine the student experience as an unforgettable, first-class journey—one that is seamless, student-centered, emotionally resonant, and focused on belonging, empowerment, and lifelong success. Throughout this session we will share how Tec de Monterrey is transforming the student journey by integrating listening practices and designing holistic digital solutions that align with students’ needs, values, and goals while ensuring strong data privacy and security principles, comprehensive adoption strategies, and consistency across academic levels. These initiatives reflect our commitment to becoming the preferred educational destination in a world of abundant choices, where the academic journey must feel worth booking and rebooking for life. After all, in a truly first-class experience, the journey is just as powerful as the destination.
Presenters
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Yuriria Hernandez
EdTech Solutions Architect (Senior),
Tecnologico de Monterrey
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Gizela Oyervides
EdTech Solutions Architect (Senior),
Tecnologico de Monterrey
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Maria Gabriela Tellechea
EdTech Solutions Arquitect (Senior),
Tecnologico de Monterrey
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Rafa Velez
Director of Digital Platforms Transformation,
Monterrey Institute of Technology and Higher Education
Resources & Downloads
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While Gen Z seeks flexibility and autonomy universities face growing competition from microcrede
Updated on 11/5/2025