IT Service Management Hot Topics Discussion

Thursday, November 13, 2025 | 10:10AM–10:55AM ET
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session
We will discuss information about our community group and the types of content we provide, from the connect platform to webinars and regular virtual open house sessions via Zoom. The majority of the session will provide opportunity for the people in attendance to discuss the service management topics on their minds, including generative AI in service management, asset and inventory management, enterprise service management, and platform deployments, among many others.        

Presenters

  • Bob Black

    Director, IT Process and Planning, Miami University

  • Mitch Pautz

    ITSM manager, University of California, San Francisco

Resources & Downloads

  • Hot topics Service Catalog v3 paper

    Updated on 7/5/2026