Fix the Process First! Pairing Continuous Improvement with Automation and AI

Thursday, October 15, 2026 | 2:00PM–2:40PM ET
Session Type: Breakout Session
Delivery Format: Live Session
Many institutions are eager to use artificial intelligence to improve efficiency, but technology cannot fix a broken process. In this session, a chief information officer and an internal auditor share how continuous improvement and process evaluation must come before automation, showing how administrative teams and information technology can work together to streamline operations using the Lean Six Sigma principles to reduce waste, and responsibly apply intelligent agents for greater institutional effectiveness.

Presenters

  • Gerard Au

    Chief Information Officer, California State University, San Bernardino

  • Kandy Liu

    Executive Director, Audit & Advisory Services, California State University, San Bernardino