Kellie Fitzgerald
Director of Operations,
New York University
From A to I: Assessing and Implementing an AI Tool
Thursday, October 15, 2026 | 11:15AM–11:55AM ET
Session Type:
Breakout Session
Delivery Format:
Live Session
As AI moves from novelty to necessity, higher education leaders face the daunting task of selecting the right tools while ensuring data security and staff buy-in. Drawing on years of experience shepherding staff through multiple system implementations (CRMs, SIS, document imaging), the presenters will detail how their admissions office transformed AI from a buzzword to integrated in daily processes through a centralized internal working group. We will detail our internal review process, the implementation of AI-powered chatbots to provide 24/7 support, the integration of native AI features within our admissions CRM, and our department user adoption of a variety of AI tools rolled out institution-wide. Participants will gain a blueprint for navigating the RFP process, conducting rigorous security reviews, and creating institutional AI literacy resources to support organizational change and operational efficiency.
