Being "at the table" in campus efforts to reach incoming students is critical to any IT organization. To better educate this critical group about IT, CITES set out to partner with non-IT groups on the Urbana campus of the University of Illinois that have responsibility for new-student orientation.
Presenters
Kathy Lyons
Assistant Director, Service and Process Management, University of Illinois at Urbana-Champaign
Andrea Van Proyen
Manager of Service Center Communications, CITES, University of Illinois at Urbana-Champaign