IT Service Portfolio: Building a Bridge from Both Ends

Thursday, January 08, 2009 | 2:30PM–3:30PM | Commonwealth Foyer (second floor)
Session Type: Professional Development
Carnegie Mellon's Computing Services has developed an IT service portfolio to catalog the services it provides to the campus community. We will discuss the approach, challenges, and strategies we used to build and implement a dynamic, sustainable service catalog to improve productivity, processes, and satisfaction.

Presenters

  • Matthew Blazevich

    Solutions Architect, Business Forward

  • Clay Fulton

    Senior Application / System Analyst, Carnegie Mellon University

Resources & Downloads

Carnegie Mellon IT Service Portfolio
2 MB, PDF
Uploaded on 10/13/2009