Walking the Line Between Customer Service and Customer Codependency

Thursday, January 08, 2009 | 11:45AM–12:30PM | Commonwealth Hall B (second floor)
Session Type: Professional Development
Can IT support staff become so focused on helping their clients that they do too much? How can support organizations facilitate the self-help process? This presentation will examine the relationship between IT support staff and end users and discuss how to keep that relationship healthy for both parties.

Presenters

  • Susan West

    Retired, formerly Asst. Vice Chancellor, Technology Support Services, OIT, North Carolina State University

Resources & Downloads

Presentation slides for MARC09, Susan Klein
3 MB, Powerpoint Slides
Uploaded on 10/13/2009