Defining an IT Workflow, from Request to Support

Wednesday, March 25 | 10:30AM–11:15AM | Seville West/First Floor
Session Type: Professional Development
A large IT department composed of many units has inherent challenges in communication and coordination as customer requests are handled. This presentation will describe the process used by Miami University in attempting to define the proper steps as well as include a review of the resulting "IT workflow" steps.


  • David Schaefer

    Project Manager Specialist II, Miami University

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