ITIL Bubbles to the Surface: Best Practices Arising from the Trenches
Monday, March 23 | 3:30PM–4:15PM | Seville West/First Floor
Session Type:
Professional Development
Improvements to service management can be a grassroots endeavor. Learn how UW-Madison Division of Information Technology stumbled on ITIL. Working together on the journey to adopting our own effective processes, we achieved a common working vocabulary while building a unified service catalog.
