ITIL Bubbles to the Surface: Best Practices Arising from the Trenches

Monday, March 23 | 3:30PM–4:15PM | Seville West/First Floor
Session Type: Professional Development
Improvements to service management can be a grassroots endeavor. Learn how UW-Madison Division of Information Technology stumbled on ITIL. Working together on the journey to adopting our own effective processes, we achieved a common working vocabulary while building a unified service catalog.


  • Victor Ponelis

    Configuration Manager, University of Wisconsin-Madison

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