Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University

Tuesday, March 24 | 2:30PM–3:30PM | Empire/Seventh Floor
Session Type: Professional Development
In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge articles. This session will present the new system, which draws on resources from across the IT organization to explain new services in concise text and embedded multimedia.


  • Hans Aagard

    Instructional Design Consultant, Boise State University

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