Hans Aagard
Online OER Specialist,
Boise State University
Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University
Tuesday, March 24, 2009 | 2:30PM–3:30PM | Empire/Seventh Floor
Session Type:
Professional Development
In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge articles. This session will present the new system, which draws on resources from across the IT organization to explain new services in concise text and embedded multimedia.
