After the Class: Informal Training Support Through the Penn State Technology Training Community

Thursday, January 14 | 10:30AM–11:15AM | Harborside Ballroom D
Session Type: Professional Development
Research shows that extended learning happens after class through informal discussions and on-the-job application of skills learned in class. To help meet these needs, Penn State's Information Technology Services training unit has developed an online collaborative learning community that allows users to participate in online conversations; view tips and tricks, and locate other relevant information. This presentation will focus on the process used to design and develop this online learning community, the challenges faced, the lessons learned, the positive impact on training support, future goals for this project, and suggestions for creating your own community of practice.

Presenters

  • Heather Huntsinger

    Information Technology Manager, The Pennsylvania State University
  • Chris Lucas

    Associate Vice President of Academic Technologies & Customer Experience, The Pennsylvania State University