Balancing the Immediate vs. the Important: Being Strategic While Finding Solutions

The ever-increasing demands on IT service units often put the leadership team in an uncomfortable situation of choosing between tasks that are important and need to be addressed for long-term viability versus directing energy and resources to solve immediate issues. There is a third way. Focus your professional staff on activities that add value and are visible. Seek alternatives to tasks and functions that need to be done but not necessarily by your full-time professionals. The key to all this is a commitment to relationship building and a desire to do the right things for the right reasons.