"Whatever": Revising Training Methods to Engage the New Generation of Help Desk Student Workers

Does your higher education support center employ student workers? If so, when was the last time you evaluated your training procedures? Are you using methods that engage the current generation that relies on social networking? This presentation will discuss the technology help desk's strategy to rethink the way it delivers training to this new demographic of student staff members. This session will compare our old method of paper-based and real-time training with the use of current processes that employ online skills assessment, on-demand training, web conferencing, and social networking tools.