Bringing Service Back: Exceeding Customer Satisfaction Through Service Delivery

Exceeding customer satisfaction by how we deliver services, not by what services we deliver, has become acculturated in the Lone Star College System. Showing value and caring about customers is mandatory. The bar is set at functioning technology; rising above it requires outstanding customer service. In building relationships, we must continually survey the way we are delivering the service. Does it exceed the customer's expectations? Are we providing the correct service, but in the wrong way?