Wendy Woodward
Executive Consultant,
Moran Technology Consulting
Breaking Down Barriers and Building Bridges to Improve Customer Satisfaction and Efficiency
Tuesday, March 15, 2011 | 12:45PM–1:30PM | Seville East/First Floor
Session Type:
Professional Development
Northwestern University is committed to continual process improvement across the IT organization. The central Technology Support organization is spearheading an effort to unify service and support desk operations with the goal of improving customer satisfaction and maximizing efficiencies. This presentation will highlight the challenges, opportunities, and successes that have been a part of the journey.
