Timely Issues in Customer Service

This discussion session will address strategies and challenges for excellence in all levels of customer support. We'll share experiences, pose questions, and collaborate on best practices. What defines "good" customer service? Can executive support engender a top down focus on technology? Does building trust facilitate expectations management? Which people and what processes and technologies are required to achieve short- and long-term success? Can we build relationships, create strategic policy, and adjust organizational infrastructure in ways that make a difference? Please come and share in the discussion!