Relationships Matter: Cultivating and Redefining Customer Service Outreach through Social Media and Web 2.0 Tools

Do you have strong professional relationships with your clients? Does your organization provide technology or instructional support that meets your organization's needs? At Loyola University Chicago, Information Technology Services uses social media and a number of other tools to encourage technology innovation by creating and cultivating relationships that stimulate client feedback and discovery. During the session, you will learn how we utilize a number of Web 2.0 tools and social media web applications to develop a larger framework for an institutional customer service model and outreach for issue resolution, including on-the-fly technical support.