High Assurance, Low Friction: How Automated Identity Proofing Saves Hours and Dollars

Wednesday, April 29, 2026 | 2:30PM–3:00PM PT | Pacific Ballroom B, Second Floor
Session Type: Breakout Session
Delivery Format: Demonstrations
As AI-driven identity attacks evolve, how can higher education institutions securely verify identities without frustrating end users and overwhelming service desks? Join us to learn how our campus replaced manual processes with a streamlined, software-driven identity verification platform to combat account takeovers while improving the user experience. Through live role-playing and interactive "test drives" of the technology, you will discover how you can achieve a high return on investment while thwarting social engineering attacks on IT service desks. The session concludes with a discussion on future use cases for identity proofing in higher education, such as remote hiring and non-degree student verification.

Presenters

  • Sally Baker

    CSS-IT Remote Customer Service Manager, University of California, Berkeley

  • Allison Henry

    Chief Information Security Officer, University of California, Berkeley

Resources & Downloads

  • Automated ID Proofing Slides

    Updated on 4/25/2026