ITSM + PPM: Evolution in Higher Education IT Management

Both IT Service Management (ITSM) and Project and Portfolio Management (PPM) are critical to the holistic success of higher education information technology. As the lines between these two disciplines become increasingly blurred, many IT leaders struggle to optimally integrate them. In this presentation, we will discuss the impact of this trend on higher education IT leadership and moderate experience-based dialogue to identify lessons learned and best practices.

OUTCOMES: *Recognize industry trends around the convergence of PPM and ITSM and how it might relate to individual institutions *Explore diverse perspectives of how to potentially approach the integration of ITSM and PPM *Identify institution appropriate action steps to benefit from the integration of PPM and ITSM disciplines