Planning a Quality Roadmap to Reinvent and Improve Services

Universities establish their strategic direction for how an organization will identify, adopt, and apply information technologies to complement its educational mission into the future. A well-coordinated plan requires IT management focused on quality services to establish a foundation for collaboration, alignment, and execution. Shared insights from the University of Nebraska–Lincoln's future-focused planning and the University of New Mexico's quality-centered management approach to engage faculty, students, and our communities demonstrates the journey to lead, measure, and collaborate.

OUTCOMES: Focus IT organizational efforts on engaging and reaching customers * Develop and implement a vision to achieve a competitive advantage * Evaluate the tools and professional development needed for the organization and its employees to work differently with an emphasis on quality measures