From Silos to Service

Tuesday, March 14 | 10:15AM–11:30AM | Oregon Ballroom AB, Ballroom Level
Session Type: Breakout Session
With the ever-changing IT landscape, IT leaders can no longer operate with a traditional mind-set. IT is constantly challenged by both internal and external factors but with an increased expectation and synergy. The pressure to transform presents many challenges for an IT organization. This presentation will highlight the transformational undertakings, challenges, and strategies conducted by two IT organizations that have started their journey toward being the premier IT service provider for their campus. Focusing on customer service, processes, transparency, and earning the trust of IT staff and customers has provided the basis for success in this endeavor.

OUTCOMES: · Develop a holistic but structured approach to leading and managing change in your organization · Outline step-by-step and reproducible recipe for success · Discover why continual improvement is critical to success


  • Nazmul Islam

    Director, University of Alabama at Birmingham
  • Kelsey Lunsmann

    IT Business Analyst, University of Oregon