IT Governance and Handling Conflict

Wednesday, July 24 | 10:00AM–11:15AM MT | Alpine East Ballroom, second level
Session Type: General Session

Technology is always changing; departments discover new tools to aid their workflows, enhance the student experience, measure student success etc. Finding the balance between innovation and maintenance is challenging. Your IT governance model, the partnership between IT and its constituents, should help but these models vary greatly depending on size and culture of the institution. We will share different governance models and discuss approaches that work and don’t work.

Inevitably there will be organizational conflict. How can you minimize these conflicts from occurring? If they do happen, how can you proactively and successfully resolve issues?

Learning Outcomes:
  • Understand IT governance
  • Explore IT governance models
  • Develop strategies to address organizational conflict effectively


  • Damian Doyle

    Deputy CIO, University of Maryland, Baltimore County
  • Beth Rugg

    Assistant Vice Chancellor, Client Engagement, University of North Carolina, Charlotte