Learning Objectives:
*Gain insights from our survey about what services and resources are valued by students and faculty
*Learn about the effect of faculty age on service perceptions; the effect of student class year on service perceptions; the impact of academic discipline on service perceptions; and customer service and its impact on service perceptions
*Understand the importance of quantitative assessment to an organization's overall assessment strategy
*Learn how a rigorous survey methodology can yield high-response rates and confidence in survey findings
*Understand that survey findings raise questions that additional evaluation can answer
