Greg April
Director, Audio Visual Services,
Endicott College
Keep Talking and We Might Get Through This
On Demand
Session Type:
Virtual
Delivery Format:
On Demand
Do you or your staff provide end users with over-the-phone "mission critical" support? Introducing (perhaps) the game Keep Talking and Nobody Explodes. This game challenges the players to articulate complex systems and conditions in a time-sensitive way while prioritizing response resources without having to see the whole picture.
Outcomes: Be able to perform best-practice support even under demanding conditions * Be able to relate to end users that call service desks * Review current support training programs to a determine if over-the-phone support can handle anything that you have thrown at you
Outcomes: Be able to perform best-practice support even under demanding conditions * Be able to relate to end users that call service desks * Review current support training programs to a determine if over-the-phone support can handle anything that you have thrown at you