Charting the Course for IT Service Management

Tuesday, February 28 | 1:00PM–1:50PM | Sundance, Lobby Level
Session Type: Breakout Session
IT leaders know that IT Service Management (ITSM) provides opportunities to increase both efficiency and effectiveness of the organization. Charting a course for ITSM implementation requires an understanding of where you are and where you want to be. The EDUCAUSE Benchmarking Service can help you improve decision making with the proper context. This workshop will focus on ITSM as an institutional digital capability, assessing ITSM strengths and challenges at your institution, and creating action plans with measurable objectives.


  • Leah Lang

    Director of Corporate Engagement, EDUCAUSE

Resources & Downloads

  • Charting the Course ITSM_handout

    43 KB, pdf - Updated on 1/26/2024
  • Charting the Course ITSM_notes

    1 MB, pdf - Updated on 1/26/2024
  • Charting the Course ITSM_slides

    2 MB, pdf - Updated on 1/26/2024