Charting the Course for IT Service Management

IT leaders know that IT Service Management (ITSM) provides opportunities to increase both efficiency and effectiveness of the organization. Charting a course for ITSM implementation requires an understanding of where you are and where you want to be. The EDUCAUSE Benchmarking Service can help you improve decision making with the proper context. This workshop will focus on ITSM as an institutional digital capability, assessing ITSM strengths and challenges at your institution, and creating action plans with measurable objectives.