E-Terns: What Every Campus Needs to Pull Off a Technology Revolution

Student aids, IMOs, e-portfolio "e-terns": call them what you want, but be sure to have them on hand if you want technology to take off on your campus. With new technologies arriving constantly, it's becoming increasingly important for clients to have a direct line of contact for support. Our student aids are the core of our support system and have allowed Pace University's Department of Academic Technology to report consistent, quantifiable growth each semester. This presentation will describe the process, challenges, and successes behind recruiting, training, and managing a growing group of student assistants across a multicampus institution.